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About Us: FAQ - Frequently Asked Questions

1. Where is the Hospital located?
» Adventist Hinsdale Hospital 120 N. Oak Street, Hinsdale, IL 60521
» Adventist La Grange Memorial Hospital 5101 S. Willow Springs Road, La Grange, IL 60525
» Adventist GlenOaks Hospital 701 Winthrop Ave., Glendale Heights, IL 60139
» Adventist Bolingbrook Medical Center 400 Medical Center Drive, Bolingbrook, IL 60440
2. What are visiting hours?
» Adventist Hinsdale Hospital has general visiting hours from 10 a.m. to 8 p.m. everyday. However, there are inpatient units that have special visiting hours. Please call 630-856-9000 for information about specific inpatient units or if you are interested in visiting outside of the general hours.
» Adventist La Grange Memorial Hospital has general visiting hours from 8:30 a.m. to 8:30 p.m. everyday. However, there are inpatient units that have special visiting hours. Please call 708-352-1200 for information about specific inpatient units or if you are interested in visiting outside of the general hours.
» Adventist GlenOaks Hospital has general visiting hours from 11 a.m. to 8:30 p.m. everyday. However, there are inpatient units that have special visiting hours. Please call 630-545-8000 for information about specific inpatient units or if you are interested in visiting outside of the general hours.
» Adventist Bolingbrook Medical Center (BMC) is a 24-hour emergency facility. We do have outpatient services such as lab, radiology, and occupational health. Lab and radiology are open from 8 a.m. to 8 p.m. daily. Occupational Health is open M-Th. 8 a.m. to 8 p.m. and Fri. 8 a.m. to 6 p.m. Please call 630-226-8100 for more information or if you are interested in visiting outside of the general hours.
3. Where do I go for pre-testing?
» At Adventist Hinsdale Hospital some doctors request that their patients undergo pre-testing before their scheduled surgery. This pre-testing is done by Adventist Hinsdale Hospital's Pre-Admission Testing department, which is located by patient registration on the 1st floor. Just go to patient registration and let them know that you are here for pre-testing and they will direct you to exactly where you need to go.
» At Adventist La Grange Memorial Hospital pre-testing is done in the Pre-Admission Testing Center located by the Emergency Room. Park in the ER lot. Go through the ER doors, turn right and proceed to the testing center (signs will direct you). Please bring your insurance card and a photo I.D.
» At Adventist GlenOaks some doctors request that their patients undergo pre-testing before their scheduled surgery. Adventist GlenOaks Hospital's Pre-Admission Testing department does this pre-testing, which is located on the 2nd floor in Same Day Surgery.
» At Adventist Bolingbrook Medical Center it is requested that you please check in at the registration desk.
4. What documents should I bring with me if I am having tests done?
For all facilities please bring the following:
» Doctors Order
» Insurance Card
» A Photo ID - A Driver's License if you have one
» Parent, if you are under the age of 18
5. Where do I go to pay my hospital bill?
Option 1:
» Adventist Hinsdale Hospital has a cashier on-site, on the 1st floor. Check, credit card, or cash are all acceptable methods of payment. Be sure to bring your statement with you. The cashier is open Mon-Fri 8 a.m. to 3 p.m.
» Adventist La Grange Memorial Hospital has a cashier on-site, on the 1st floor next to the information desk. Check, credit card, or cash are all acceptable methods of payment. Be sure to bring your statement with you. The cashier is open Mon-Fri, 7:30 a.m. - 4 p.m. If you need to make payment after hours, please go to outpatient registration.
» Adventist GlenOaks Hospital has a cashier on-site, on the 1st floor in the main lobby. Check, credit card, or cash are all acceptable methods of payment. Be sure to bring your statement with you. The cashier is open Mon-Fri, 8 a.m. to 4 p.m.
» At Adventist Bolingbrook Medical Center any department can accept payment for services.
Option 2:
» You can mail your payment to: Adventist Midwest Health Patient Financial Services P.O. Box 9247 Oakbrook, IL 60522.
Note: Include the top portion of your statement, and if paying by check, be sure to include the patient number on the check.
6. Do you accept my insurance?
» Provider Directory: Your insurance company should have provided you with a directory that lists hospitals and physicians that your insurance will cover.
» Call Your Insurance Company: Call the telephone number on the back of your insurance card and ask the customer service representative if the facility that you're looking for is covered.
» Visit Your Insurance Company's Website: Today, most insurance companies have their own website.
» Go to the Managed Care Plan of our Web site to see what plans are accepted.
7. Can I speak to a nurse at your hospital?
The nursing staff is unable to give medical advice over the phone. It is strongly recommended that you contact your family physician for answers to all of your medical concerns. If you do not have a physician, call (630) 856-7525 and ask for a physician directory.
8. Is there free parking at your facility?
All of our facilities offer free parking to our visitors. There is free parking at Adventist Hinsdale Hospital in the visitors parking garage located on the south side of the facility. As an added benefit to our visitors at Adventist Hinsdale Hospital, free valet parking is available Monday through Friday from 7 a.m. to 3:30 p.m.
9. What are your gift shop hours?
The Adventist Hinsdale Hospital gift shop is open
Sun: 12 - 4:00pm
Mon-Thurs: 8:30am - 7:30pm
Fri: 8:30am - 3:00pm
Sat: Closed
The Adventist La Grange Memorial Hospital gift shop has fresh flowers daily as well as balloons and a wide variety of greeting cards. The gift shop is open
Mon-Tues: 9:00am - 12:00pm; 12:30pm - 9:00pm
Wed - Thurs: 9:00am - 12:00pm; 12:30pm - 7:00pm
Fri: 9:00am - 12:00pm; 12:30pm - 4:00pm
Sat & Sun: Closed
The Adventist GlenOaks Hospital gift shop has fresh flowers daily as well as balloons and a wide variety of greeting cards. The gift shop is open
Sun: 11:00am - 3:00pm
Mon-Thurs: 10:30am - 7:00pm
Fri: 10:30am - 3:30pm
Sat: Closed
Adventist Bolingbrook Medical Center and Chippewa Valley do not have a gift shops.
10. What accommodations are closest to the Hospital?
Adventist Hinsdale Hospital
Holiday Inn
6201 Joliet Road
Countryside, IL 60525
(708) 354.4200

Holiday Inn Willowbrook
7800 Kingery Hwy.
Willowbrook, IL
(630) 325-6400

Hampton Inn
6251 Joliet Road
Countryside, IL
(708) 354-5200
Hyatt Regency Oak Brook
1909 Spring Road
Oak Brook, IL 60521
(630) 573-1234

Marriot Hotel Oak Brook
1401 W. 22nd Street
Oak Brook, IL 60521
(630) 573-8555

Oak Brook Hills Hotel and Resort
3500 Midwest Road
Oak Brook, IL 60521
(630) 850-5555


Adventist La Grange Memorial Hospital
Holiday Inn
6201 Joliet Road
Countryside, IL 60525
(708) 354.4200

Holiday Inn Willowbrook
7800 Kingery Hwy.
Willowbrook, IL
(630) 325-6400

Hampton Inn
6251 Joliet Road
Countryside, IL
(708) 354-5200
Hyatt Regency Oak Brook
1909 Spring Road
Oak Brook, IL 60521
(630) 573-1234

Marriot Hotel Oak Brook
1401 W. 22nd Street
Oak Brook, IL 60521
(630) 573-8555

Oak Brook Hills Hotel and Resort
3500 Midwest Road
Oak Brook, IL 60521
(630) 850-5555


Adventist GlenOaks Hospital
Quality Inn and Suites
645 W North Ave
Lombard, Illinois 60148
(630) 629-1500

Indian Lakes Resort
250 W Schick Rd
Bloomingdale, Illinois 60108-1224
(800) 334-5417

Holiday Inn
1250 Roosevelt Rd
Glen Ellyn, Illinois 60137-6006
(630) 629-6000